Privacy
1. Introduction Premium Geeks (“we”, “us”, or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
2. Information We Collect We collect the following types of personal information:
Name, address, phone number, and email
Billing and payment details, including credit/debit card information
IP address, browser details, and device information
Any information you voluntarily provide (e.g., via surveys, service calls, forms)
We may also collect sensitive information if reasonably necessary, with your consent.
3. How We Collect Your Information
Directly from you when you contact us or use our services
Through our website, cookies, forms, and social media
Indirectly from third-party service providers or individuals acting on your behalf
4. Purpose of Collection We use your information for purposes including:
Providing and managing IT and tech support services
Processing payments and managing invoices
Customer service, technical support, and troubleshooting
Marketing (where you have opted-in)
Legal compliance and internal audits
Hiring, employment, and contractor assessment
5. Disclosure of Information We do not sell your data. We may share your information with:
Our contractors, technicians, and employees under confidentiality
Payment gateways and IT service providers
Legal and regulatory authorities if required
Analytics and advertising platforms (if you opt in)
We do not currently disclose information overseas. Should that change, we will ensure compliance with relevant privacy laws.
6. Security of Your Information We take reasonable steps to protect your data:
Data encryption, firewalls, and secure servers
Access control and staff confidentiality agreements
Regular monitoring and internal audits
7. Remote Access and Device Privacy
Remote sessions occur only with your explicit permission
Sessions are never recorded unless you explicitly consent
We only access what is needed to resolve the issue
No passwords or sensitive data are stored without consent
8. Cookies and Website Tracking We use cookies and similar technologies for:
Website performance and analytics
Remembering your preferences and past visits
Targeted advertising (if consented)
You can manage cookie settings via your browser or opt out of targeted ads through your mobile or browser settings.
9. Marketing and Communications You may receive service updates and offers if you’ve opted in. You can opt out at any time via:
Email unsubscribe link
Contacting us directly
10. Access and Correction You may request:
Access to the personal information we hold about you
Correction of inaccurate or outdated data
We may require identity verification before processing your request. We will respond within 30 days.
11. Anonymity and Pseudonymity Where lawful and practical, you may remain anonymous or use a pseudonym (e.g., general inquiries).
12. What Happens If You Don’t Provide Your Information Without your data, we may not be able to:
Provide full services
Process payments or bookings
Respond to your requests effectively
13. Retention and Disposal We retain personal data only as long as necessary for service and legal compliance. When no longer needed, data is securely destroyed.
14. Making a Complaint If you believe we have breached your privacy rights:
Email: privacy@premiumgeeks.com.au
Phone: 1300 785 806
15. Changes to This Policy We reserve the right to update this Privacy Policy. Changes will be published on our website with the revised effective date.
Premium Geeks
Your trusted home tech support experts.
ABN: 21358108134
Melbourne, Australia
Phone: 1300 785 806
Effective Date: 31-07-2025